Customer service:

We strive to provide the best possible service and the best quality products at lowest price that will suit your needs. If you do not see a product you wish to purchase on our website or you find lower advertised price you want us to match please contact us at info@cakesuppliesonsale.com  or simply give us a call at 1-877-700-0660.

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Ordering:

We offer the following convenient ways to place your order:

Website – To order online, just add items to your cart and then use our easy checkout process. We accept all four major credit cards Visa, MasterCard, American Express, and Discover, as well as PayPal. We’ll send you a confirmation email that includes all the details of your order.

Phone – You can place an order by phone during our business hours Monday through Friday 8:00 AM - 5:00 PM Eastern Standard Time. If you call outside of our business hours, please leave a message and we will return your call the next business day. To process your order quickly please have your credit card, shipping information and product numbers ready.

Domestic Shipping:

If all items are in stock, we will process all orders received before 10:00 AM during the same business day. Orders received after 10:00 AM will be processed either the same day or the next business day. We generally use UPS and the U.S. Postal Services.  Delivery time usually is 1 to 5 days. There is a map depicting delivery times on the shipping checkout page.

International shipping:

We ship internationally via the United States Postal Service using First Class and Priority International service First Class service is only available up to 4 pounds (1.8kg). Average international delivery time is 7 to 10 business days, days but it can take longer depending on the postal service at your country. USPS First Class International is not a traceable service. Some countries require duties and/or taxes on shipments entering their borders. If you’re concerned about incurring an additional fee, please contact your local postal service to find out if your order will be a subject to these customs fees.
Cake Supplies on Sale is not responsible for damaged or lost packages outside of US borders.